Kandu, Inc. is  pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life. 

The Clinical Liaison serves as a regional liaison between our clients (providers, hospital, post acute care partners) and stroke survivors. This role supports commercial team activities by identifying and establishing relationships with  referring providers and facilities, conducting IpsiHand product education, and inservice support to healthcare providers, rehabilitation teams, and patients.

What You’ll Do 

• Focus on short and long term success of our clients through understanding of client and Kandu partnership goals, building trusted relationships with client care team, providing regular feedback on referral/registration process and results, and understanding the local landscape regarding expansion partner opportunities.
• Serve as a regional liaison between our clients (hospital and post acute care partners) and stroke survivors early in their recovery journey. 
• Support registration and enrollment workflows and identification of appropriate referrals to the Kandu program by regularly meeting with and reviewing patient census with hospital clinicians. Work with clinical staff to triage patients based on discharge disposition to acute rehab or home/home with home health and language preference.
• In hospital/post acute care facility meetings and outreach to new Kandu survivor and care partner referrals for enrollment in the Kandu program, which includes educating on the program, obtaining consent and insurance information, and scheduling Kandu appointments.
• Outreach to survivors on hold (in the case of return to hospital or other interruption in services) for restarting the Kandu program. 
• Serve as a liaison to our Kandu Clinical Navigator team related to survivor impairments and survivor and care partner needs and concerns that may impact participation in the program (i.e. cognitive, language, emotional, or social needs indicated during the registration process).
• Communicate access issues, product, and process improvements to Client Services leadership.
• Complete regular reports to the Kandu Health team on reasons for non-enrollment, improvements to the registration, enrollment, and onboarding process as well as platform accessibility to improve throughput.
• Responsible for training new Kandu referral clinicians on the registration  process.
• Participate in message testing and identify and communicate barriers to registration.
• Participate in client status calls and meetings, and act as SME for registration process and data.
• Support pilot and quality projects at designated clients sites, as assigned.
• Attend community-based outreach meetings representing Kandu Health and collect new leads near hospital site partners and communicate interest back to Client Services leadership.
• Daily travel to partner sites is required. 
• Hospital credentialing is required - may include TB testing: drug testing; proof of COVID vaccination, MMR vaccination, Hepatitis B vaccination, varicella (chicken pox) vaccination, and other testing as required by client hospital 

What You’ll Bring

• Bachelor’s degree marketing/sales
• At least 4-6 yrs direct customer service experience required
• 2-4 years experience in a healthcare setting required
• 2-4 years medical device, healthcare, or digital health sales experience required 
• Communication skills, ability to adapt communication based on audience
• Experience with health plan benefits and eligibility 
• Ability to adapt approach and methods to achieve results in dynamic environments
• Strong comfort level with technology, including mobile apps and various smartphones
• Must have reliable transportation (personal vehicle)
• Committed to product knowledge and willingness to learn
• Ability to present information succinctly and effectively 

Preferred Qualifications

• 2-4 years experience serving stroke survivors and families preferred
• Bi-lingual Spanish preferred - conversational

Work Environment

• Local daily travel to partner hospital site
• Willing to work late afternoon schedule

What We Offer

• Competitive Compensation ($35-$42/Hour for 25-29 hours/week)

Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.

Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.