Navigator I

Remote
Contracted
Experienced

In April 2025, Kandu Health and Neurolutions merged to form Kandu Inc. to pioneer an integrated approach to stroke recovery, combining FDA-cleared brain-computer interface technology with personalized telehealth services. The company’s IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function in daily home use. Combining this  advanced technology with the support of expert clinicians offers a comprehensive path to recovery– helping survivors improve mobility, independence, and quality of life. Kandu extends recovery beyond the hospital through principal illness navigation, providing one-on-one education, care coordination, and advocacy; grounded in clinical evidence and informed by the lived experiences of patients and their families.

The Navigator will leverage support and direct intervention experience to identify, plan, and offer customized, easy to use, and flexible educational and coaching support to stroke survivors and their care partners through the Kandu Health digital App during the post-acute transition to home.

Under the clinical supervision and direction of the Lead Navigator, this role will be assigned a caseload to manage independently, composed of, stroke survivors, care partners and community resources, engaging them via fully remote tech-enabled healthcare services and app-based communication channels.

The Navigator will also serve as a primary point of contact to provide information about services, resources and clinical support within the survivor’s local community.

What You’ll Do

  • Escalate clinical concerns to the assigned Lead Navigator for review and troubleshooting
  • Provide direct support to stroke survivors and their families to efficiently manage a caseload of stroke survivors engaging with them via fully remote, telephonic, and app-based communication channels
  • Demonstrate active listening and communication skills necessary to effectively coach survivors and their care partners
  • Ascertains educational needs and unmet social needs of survivors and care partners through continuous collaboration with the clinical care team, survivors, and care partners.
  • Facilitates a smooth transition for continuity of care in preparation for a stroke survivor’s discharge home following an acute hospitalization 
  • Available to take on survivor escalation calls (i.e. report of suicidal ideation, etc.) during non-work hours, weekends and holidays, as needed
  • Supports key learnings for a stroke survivor and their care partner’s transition to home and life adjustments associated with their post-stroke recovery.
  • Conduct onboarding interviews, deploys assessments, and facilitates virtual support groups for stroke survivors and care partners 
  • Social needs assessment and deploying related resources to improve transition to home and management of risk factors for readmission
  • Conducting health-related and quality of life assessments and providing related clinical recommendations
  • Strategies for socialization and engagement in exercise programming
  • Use of lifestyle medicine principles and lifestyle management such as medication management strategies, health behavior change, healthy meal preparation given survivor impairments, etc.
  • Facilitation of the “Take Charge” intervention for purposes of survivor planning and goal setting 
  • Provide support and outreach services to stroke survivors and care partners in the event of a critical incident (suicidality, abuse, neglect, etc.) 
  • Participation in multidisciplinary case conference meetings to discuss and plan for survivor and/or care partner needs

What You’ll Bring 

  • Bachelors or Health coaching certification (NBHWC) required
  • Case management experience, highly preferred
  • 2-5 years of experience in a patient-facing capacity, experience with caring for individuals post-stroke (in either personal or professional capacity) highly preferred
  • Experience working with ethnically, culturally and racially diverse survivors, caregivers and staff
  • Proficiency in basic medical terminology
  • Demonstrates the computer skills and knowledge necessary to effectively use and support various programs and digital applications
  • Familiarity with electronic medical record technologies preferred
  • Must have regular and reliable internet access to allow for team meetings via online platforms and online support of clients through synchronous and asynchronous means
  • Consistent access to quiet, private area for conducting client engagement without interruption
  • Timely follow up to stroke survivor/care partner questions within the Kandu mobile application
  • Continuous review of assessments and screening tools within the mobile application and follow up with Lead Navigator as appropriate
Preferred Qualifications
  • Training in coaching competencies, theories and methodologies
  • Group facilitation experience for management of stroke survivor support group cohort
  • Proficiency in conversational Spanish (writing and speaking) preferred


This role is contracted and fully remote.

Pay: $22 - $32 p/hr

Please note that the salary information is a general guidance only. Kandu Health, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.

Kandu Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


 
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