B2B Account Manager

Remote
Full Time
Mid Level

Kandu, Inc. is  pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life.

We are seeking a detail-oriented and service-driven B2B Account Manager to join our Customer Experience (CX) team. In this role, you will support healthcare providers and internal teams by managing inbound requests, coordinating workflows, and ensuring a seamless experience across the patient journey.

While this role does not serve as the primary account owner, it plays a critical role in responding to provider needs, resolving issues, and supporting pipeline progression across B2B accounts. This position is ideal for someone who thrives in a fast-paced healthcare environment and enjoys balancing operational execution with customer support.

What You’ll Do 

Provider and Patient Support & Experience

  • Act as a key CX contact for inbound provider inquiries, including questions, issue resolution, and support needs
  • Deliver timely and effective facility, patient and physician support, ensuring a high-quality experience
  • Coordinate IpsiHand training sessions with Patient and Clinical partner
  • Ensure providers have access to training materials and resources
  • Partner with account owners and internal teams to ensure continuity and alignment across accounts

Pipeline & Revenue Operations

  • Manage and track the patient pipeline within the B2B funnel, ensuring timely progression from referral through treatment
  • Support VA pipeline management, ensuring accuracy, compliance, and forward momentum
  • Conduct SDR account reviews to identify pipeline gaps, risks, and opportunities
  • Collaborate with SDR teams on repeat prescriber development ("hunting") within existing accounts

Operational Execution

  • Partner with B2B team to coordinate screening events with patients 
  • Manage RMA (Return Merchandise Authorization) workflows, including tracking, resolution, and communication
  • Partner with B2B team on delivering EEG screening results  for Centers of Excellence (CoEs)
  • Facilitate medical record collection to ensure timely case processing
  • Provide hands-on patient support, guiding patients through onboarding and treatment processes

Data & Reporting

  • Consolidate and prepare data for business reviews, highlighting key insights and performance trends
  • Track KPIs across pipeline stages, provider interactions, and operational workflows
  • Identify inefficiencies and recommend process improvements to enhance CX and operational performance

What You’ll Bring 

  • Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience)
  • 3+ years of experience in customer experience, account support, healthcare operations, or similar roles
  • Experience supporting B2B healthcare or medical device environments
  • Strong organizational skills with the ability to manage multiple workflows simultaneously
  • Excellent communication and problem-solving skills

Preferred Qualifications:  

  • Familiarity with medical records, EEG coordination, or clinical workflows
  • Experience with CRM tools (e.g., Salesforce) and pipeline tracking
  • Analytical experience with data consolidation and reporting

What We Offer:

  • Competitive Compensation ($64,000-$76,000 + Stock Options)
  • Insurance (Medical/Dental/Vision)
  • 401(k) with company 
  • Unlimited PTO & Holidays
  • Life Insurance, LTD and STD
  • Remote work desk allowance

Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.

Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*