Intake Specialist I

In April 2025, Kandu Health and Neurolutions merged to form Kandu Inc. to pioneer an integrated approach to stroke recovery, combining FDA-cleared brain-computer interface technology with personalized telehealth services. The company’s IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function in daily home use. Combining this  advanced technology with the support of expert clinicians offers a comprehensive path to recovery– helping survivors improve mobility, independence, and quality of life. Kandu extends recovery beyond the hospital through principal illness navigation, providing one-on-one education, care coordination, and advocacy; grounded in clinical evidence and informed by the lived experiences of patients and their families.

Summary

The Intake Specialist I is an entry-level role responsible for supporting the intake and access process for durable medical equipment (DME). This position serves as a key support partner to the Case Management and Sales teams by assisting with referral intake, medical records collection, and prior authorization preparation. The Intake Specialist I works closely with patients, providers, and internal teams to ensure accurate, timely, and organized intake documentation that supports payer requirements and patient access. This role is ideal for individuals with a foundational understanding of medical records and insurance processes who are detail-oriented, organized, and motivated to grow within healthcare market access or reimbursement.

What You’ll Do:

Intake &  Case Management Support

• Receive and process DME referrals, prescriptions, and supporting documentation via fax, email, and electronic systems
• Assist in preparing intake cases for review by the Case Management team, including prior authorization submissions
• Collect, organize, and upload medical records in accordance with payer and internal documentation requirements
• Perform initial review of documentation to ensure completeness and accuracy
• Identify missing information and coordinate with provider offices to obtain required records

Medical Records  & Documentation

• Support the collection and organization of medical records, including office notes, therapy notes, and orders
• Accurately label, index, and upload documentation into intake systems or Salesforce
• Maintain organized and audit-ready case files in compliance with HIPAA guidelines
• Ensure documentation is handled securely and confidentially

Payer & Prior Authorization Support

• Assist with gathering documentation required for prior authorization requests
• Support Case Management with payer-specific documentation needs
• Track intake and authorization status and follow up as directed
• Escalate complex or unclear payer requirements to Intake Specialist II or Case Management leadership

Sales & Patient Support

• Serve as a point of contact for Sales team inquiries regarding intake status and documentation needs
• Communicate with patients to explain intake requirements and assist with document collection
• Provide clear, professional, and compassionate communication to patients and caregivers
• Support timely progression of cases to avoid delays in patient access

Operational &  Administrative Support

• Accurately document all intake activity in Salesforce or designated systems
• Manage high volumes of intake tasks while maintaining accuracy and timeliness
• Follow established workflows, checklists, and documentation standards
• Meet productivity, quality, and turnaround time expectations

What You’ll Bring 

• High school diploma or equivalent required
• 0–2 years of experience in healthcare intake, patient access, medical records, or
• administrative support
• Entry-level understanding of medical records and payer documentation requirements
• Experience using fax, email, and CRM systems (Salesforce experience preferred)
• Comfortable working in a fully remote environment

Preferred Qualifications: 

• Strong organizational and time management skills
• High level of accuracy and attention to detail
• Ability to prioritize tasks in a fast-paced environment
• Clear written and verbal communication skills
• Basic understanding of insurance and healthcare documentation workflows
• Proficiency with Microsoft Office or Google Workspace
• Reliable follow-through and accountability

What We Offer (FOR FTE Only):

• Competitive Compensation ($18.00-$19.25 per hour)
• Insurance (Medical/Dental/Vision)
• 401(k) with company 
• Unlimited PTO & Holidays
• Life Insurance, LTD and STD

Please note that the salary information is a general guidance only. Kandu Health, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.

Kandu Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.